LWF-IT Survey 2.0 – Herkutrack

Intro:

Dear Colleague,

To assist in the Continuous Service Improvement (CSI) of IT Services, DPC is conducting a survey with the aim of better serving your IT needs.

Your participation in the following survey is requested.

Thank you!

Department for Planning and Coordination

————-

Section: INFORMED AND CONNECTED

———————-

LWF provide employees with suitable systems and equipment for productive remote work *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees can easily find people when looking for IT expertise *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees can easily connect with externals (donors, vendors, volunteers, etc) *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

LWF invests in providing user-friendly, accessible tools to make employees' jobs productive and easier *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Other comments on the section of Informed and Connected?

Section: ACCESS IT SERVICES

———————-

LWF provides an employee portals (e.g. intranet, ticketing tool) that are useful in employees’ daily work *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees are informed about all tools available to them *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees have a single point of access for all their applications *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees have clear guidelines on what tool to use for which activity *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees can easily contact IT Services *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees can get a response / resolution to their requests on time, on quality *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees have a single point of access for all service desks (HR, IT, etc) *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

IT services are highly available and responsive *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees have access to self-service for IT (e.g. IT knowledge articles, application catalogue) *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

LWF has the right IT services that handle the different issues our employees face *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Other comments on the section of Access IT Services?

Section: COLLABORATE

———————-

Employees can work in real time on a document with their colleagues *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees can work in real time on a document with external parties (consultants, vendors, etc) *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Managers can manage tasks & follow up on progress across their team *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees can meet, work, brainstorm virtually with their colleagues (share screen, use whiteboards, etc.) *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees can meet, work, brainstorm virtually with external collaborators (share screen, use whiteboards, etc.) *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Usage of paper is limited across LWF *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Other comments on the section of Collaboration?

Section: MANAGE KNOWLEDGE

———————-

Employees have access to a general knowledge base to find information, templates, guidelines etc on specific topics (World Services, HR, travel, legal, etc) *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees have access to self-service learning platforms *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees have channels enabling them to share their expertise on specific topics *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees can easily find information about a specific topic or project (wiki) *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Other comments on the section of Manage knowledge?

Section: BUSINESS APPS

———————-

Employees have access to user-friendly work applications *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees have the right amount of applications required to perform their work *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

The business applications provided to the employees enable them to perform their work at their best *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Repetitive administrative tasks are automated by business apps allowing the employees to focus on 'value-adding' work *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees have access to development tool(s) allowing them to build interactive reporting based on organizational data *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees have the right business applications ls to work effectively and efficiently *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Other comments on the section of Business apps?

Section: SHADOW IT

———————-

Employees use their personal email accounts / cloud storage to conduct business *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees use third party software / applications not under the control of the IT department for business operations *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well

Employees use unsanctioned devices (personal devices, e.g. laptop, tablet) which are not issued and managed by the IT department *

We do not need this
We do not do this, but want this
We do this, but it should be improved
We do this, and it works well